Frequently Asked Questions

What is the delivery time of my order?

Due to the COVID-19 situation, our delivery times are currently 7 to 15 working days . We hope for your understanding. To accommodate you a little, we do not charge shipping costs and we take these entirely at our own expense.

Update: Most packages are arriving a bit faster in the Netherlands! Normally you will receive your package within 10 workdays your package inside.

What should I do if I have not received my order yet?

Due to the COVID-19 situation, our delivery times are currently 7 to 15 working days . We hope for your understanding. If this period has passed and you still have not received anything, please send an email to eb.bellivia@gmail.com. We will then investigate for you what is wrong with your package.

I want to exchange/return my order, how do I do this?

To make a return, simply contact our customer service team at eb.bellivia@gmail.com. Include your name, order number (e.g. #0000) that you received in your confirmation email, and the reason for your return. We will then provide you with the return address and confirm your return. Once that is done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Returns to us are unfortunately at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier with which you want to ship for more information about the prices.

What are the conditions for returning my product(s)?

There is always a return period of 14 days after receipt of the goods. The return period starts on the day you received the article. However, there are conditions for returning

You can only return the item if:

● The return period has not yet expired
● The product is in its original packaging and all labels are still attached
● The product has not yet been used

Which payment methods can I use?

We accept payments via:
iDeal, Klarna, Bancontact, Creditcard & Amex.

If you are unsure whether your payment method has been accepted, follow the steps on the payment page to view all possible options. All transactions are processed through secure and reliable payment systems and are therefore safe.

What if I haven't received a confirmation email for my order?

That is not the intention, send an email with your full name and email to eb.bellivia@gmail.com. We will help you quickly.

Can I cancel my order?

Do you want to cancel your order for any reason? Send an email to eb.bellivia@gmail.com as soon as possible. Include your name, order number (e.g. #0000) that you received in the confirmation email and please also state the reason why you would like to cancel the order.